Our Shared Responsibilities

At Carrington Mortgage Services, we conduct ourselves and our business according to some very simple yet critical guiding principles:


We have a responsibility to our customers

We put our customers first, provide superior advice and solutions, and always act with the highest level of integrity. We provide our customers with world-class servicing.

We have a responsibility to each other

We provide outstanding people the best opportunity to realize their potential. We treat our fellow Associates with respect, share accountability, and share the responsibility and rewards for our successes.

We have a responsibility to our Key Stakeholders

We put Carrington's long-term interests ahead of short-term gains and provide superior results for our Stakeholders. Our Stakeholders include our investors, our borrowers, our colleagues at work, the communities where we live and work, and our affiliate companies. We take an active role in the communities where we work and live. We honor those who came before us and extend our legacy for those who will come after us.