Contact Us

You can easily reach a loan counselor, customer service representative, or other key CMS resource via phone, mail, or email. Simply choose the method that works best for you.

Choose your method of contact

Phone

1-800-561-4567 8:00 am to 8:00 pm Monday - Friday Eastern Time

  • General Loan Questions
  • Escrow Questions
  • Insurance Policy Questions
  • Insurance Claims
  • Payoff Questions
  • Property Tax Questions
  • Inquiries and Complaints
  • Errors and Information Requests
  • Property Maintenance and Protection

1-800-561-4567
8:00 am – 9:00 pm Monday – Thursday Eastern Time
8:00 am – 8:00 pm Friday Eastern Time
8:00 am – 12:00 pm Saturday Eastern Time

1-800-561-4567
9:00 am to 7:00 pm Eastern Time, Monday – Friday

1-888-507-6489
10:00 am to 8:00 pm Monday - Friday Eastern Time

1-800-790-9502 (Toll Free)

To send documents
1-877.267.1331 (Efax)
MortgageAssistance@Carringtonms.com

Carrington Mortgage Services, LLC
1600 South Douglass Road
Suites 110 & 200-A
Anaheim, CA 92806

Business Hours:
8:00 am to 9:00 pm Monday – Thursday Eastern Time
8:00 am to 8:00 pm Friday Eastern Time
8:00 am to 12:00 pm Saturday Eastern Time

For CMS counsel needing to schedule a mediation, please contact
MB-ForeclosureMediation@carringtonms.com

For CMS counsel needing escalation for a mediation, please contact
MediationEscalation@carringtonms.com

or call the Mediation Hotline at 1-866-374-4018 8:00 am to 7:00 pm Monday – Friday Eastern Time

For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Veterans Connection.

1-888-267-5474 8:00 am to 8:00 pm Monday - Friday Eastern Time
veteransconnection@carringtonms.com

1-800-561-4567
9:00 am to 6:00 pm Monday – Friday Eastern Time

Mail

Carrington Mortgage Services, LLC
Attention: Payment Processing
P.O. Box 79001
Phoenix, AZ 85062-9001

Please include your loan number or property address on your check.

Please send written correspondence including errors and information requests, inquiries or complaints, or to share any concerns, to:

Fax: 1-800-486-5134

Carrington Mortgage Services, LLC
P.O. Box 5001
Westfield, IN 46074

Please include your loan number on all pages of correspondence.

Property Damage Claims

1-866-328-0343 (Phone)
8:00 am to 8:00 pm Monday - Friday Eastern Time

cms_lossdraft@swbc.com (Email)

Mailing Address

Carrington Mortgage Services
P.O. Box 1768
Scottsbluff, NE 69363

Overnight Mailing Address

Carrington Mortgage Services
Loss Draft Department
2617 College Park Drive
Scottsbluff, NE 69361

Or Fax to: 1-866-328-0330

Customer Advocacy

If you are dissatisfied with the resolution of an issue or with the service you received from CMS, click below for information about CMS’ Customer Advocacy Group. Resolving Complex Issues.

1-866-874-5017 (Phone)
949-861-9015 (Fax)
advocates@carringtonms.com (Email)

11:00 am to 8:00 pm Monday - Friday Eastern Time

Property Insurance

1-866-735-4867
9:00 am to 10:00 pm Monday - Friday Eastern Time

Or visit Opens in new windowwww.IMCovered.com\Carrington

Carrington Mortgage Services, LLC
ISAOA / ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408

Or Fax to 1-866-493-1441

Please include your loan number on all pages of correspondence.

Property Tax

1-844-580-3677
8:00 am to 8:00 pm Monday – Friday Eastern Time

Carrington
P.O. Box 9213
Coppell, TX 75019-9229

Or Fax to 817-826-2385

Please include your loan number on all pages of correspondence.

Code Enforcement

1-888-507-6480 (Phone)
City officials may contact Carrington’s Code Compliance team at the number listed herein, or email CodeEnforcement@CarringtonMS.com.

Please include contact information for a direct reply.