Disaster Assistance

At CMS we recognize that federally-declared, major natural disasters can cause our customers significant personal and financial hardship and that recovering from such disasters may often be difficult. In response to such catastrophic events and to meet the needs of our valued customers, CMS has a program that evaluates, on a case-by-case basis, each affected customer's situation and eligibility for potential, individually-tailored relief. CMS customers who have been forced to evacuate their personal residence or whose homes have been damaged or destroyed as a result of a federally-declared, major natural disaster, may contact CMS to determine if they qualify for any of the following payment relief and other customer accommodations:

  • Waiver of assessments of penalties or late fees,
  • Payment deferments,
  • Forbearance or repayment plans, or
  • Suspension of credit reporting to reporting agencies while on a forbearance or repayment plan.

Carrington customers can review a summary of programs available to those who have experienced hardships as a result of Hurricanes Harvey and Irma. Click below to download our reference sheet.

Disaster Assistance Program Overview

For specific details regarding this program please contact us at 800-561-4567 Monday through Friday from 8:00 am to 9:00 pm, Eastern Time.