Need Help With your Mortgage?

CMS has been given new Program Guidance that may provide you with the Mortgage Assistance that you need. We encourage you to take advantage of these opportunities today.

Click on Act Now or login to start the application process or to check the status of your existing application.

Next Step

Making Home Affordable Loan Modification

  • Your first lien mortgage loan was originated on or before January 1, 2009
  • You are currently experiencing a financial hardship, such as a reduction in income, job loss, medical illness, divorce, and/or temporary displacement from your home
  • Current unpaid principal balance (UPB) on the first mortgage loan must be equal to or less than $729,750 for one-unit property and higher limits for properties with 2-4 units as follows:
    • 2 units - $934,200
    • 3 units - $1,129,250
    • 4 units - $1,403,400

CMS Loan Modification


CMS offers proprietary Loan Modification options for borrowers that are facing a financial hardship yet may not otherwise meet the eligibility requirements for more traditional Loan Modification programs.  To determine your eligibility for all of CMS’ Loan Modification programs, please submit a complete hardship package or contact us toll free at 1.866.874.5860 to speak with a Home Retention Specialist.

Loan Modifications offered by CMS may include one or more of the following characteristics:

  • Rate Reduction
  • Temporary or Permanent fixing of the Interest Rate
  • Extension of amortization term
  • Deferring a portion of the loans Unpaid Principal Balance (non-interest bearing)

Qualification and Eligibility requirements extend to both 1st and 2nd lien Loan Modification requests.

All requests for assistance must contain, at minimum, a completed and signed Request for Mortgage Assistance (“RMA”) form. Failure to supply a completed and signed RMA form may result in delays in the processing of your request.

Next Step

Other Loss Mitigation Programs

  • Repayment Plan – A structured sequence of accelerated payments designed to enable borrowers to reinstate a loan – in default – who are ineligible or who have declined Loan Modification assistance.
  • Forbearance Plan – A structured sequence of reduced payments designed to enable a borrower to retain their property – both in default and at imminent risk of default – who may be eligible for Loan Modification assistance at a future date.
  • Pre-Foreclosure / Short Sale – An option that allows a Borrower to avoid foreclosure by selling the property for less than the total amount owed on the account (subject to agreement by CMS), resulting in the release of the CMS’s lien on your home.
    • Eligibility Requirements include a Borrower’s inability to pay the debt and the Borrower must demonstrate that the current property value is below the current indebtedness. CMS may ask for a completed financial questionnaire (which may require a hardship letter) in order to evaluate the Borrower’s ability to pay the debt.
  • Home Affordable Foreclosure Alternative (HAFA) – A program designed to help borrowers – both in default and at imminent risk of default – who are eligible for but unsuccessful under the Home Affordable Modification Program (HAMP). HAFA streamlines and standardizes industry practices for pre-foreclosure sales (short sales) and deeds-in-lieu to provide eligible borrowers with an alternative to foreclosure.
  • Deed-in-Lieu of Foreclosure – An option that allows a Borrower to voluntarily deed a property to CMS in order to avoid foreclosure provided the property has been actively marketed for sale for at least 60 days and the Borrower can provide a listing agreement. In return, the Borrower agrees to vacate the property on an agreed upon date leaving it in “broom swept” condition.
    • Eligibility Requirements include a Borrower’s inability to pay the debt. CMS may ask for a completed financial questionnaire (which may require a hardship letter) in order to evaluate the Borrower’s ability to pay the debt. There can be no other liens or judgments against the property other than your mortgage obligation that is currently in default making the title “clear and marketable”.

All requests for assistance must contain, at minimum, a completed and signed Request for Mortgage Assistance (“RMA”) form. Failure to supply a completed and signed RMA form may result in delays in the processing of your request.

Next Step

Document Center

All requests for assistance must contain, at minimum, a completed and signed Request for Mortgage Assistance (“RMA”) form.  Failure to supply a completed and signed RMA form may result in delays in the processing of your request.

If you have other types of income, cannot locate the required documents, or have questions about the paperwork required, please contact us at
800-790-9502. Monday - Friday 8am - 9pm Eastern Time.

Next Step

Next Step

Act Now!

Visit My Loans and click on "Loan Modification Portal" to upload required documents and check your loan modification status.