"Our mission is to deliver exceptional customer care to our borrowers and investors"
Founded in 2007, Carrington Mortgage Services, LLC ("Carrington", "CMS") is a subsidiary of Carrington Holding Company, LLC ("CHC"), a holding company whose primary businesses work in sync with one another to provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Headquartered in California, CMS operates three loan servicing locations that together provide integrated full-life-cycle mortgage loan servicing support to borrowers and investors.
Our mission is to deliver exceptional customer care to our borrowers and investors. We create value for borrowers and investors by preserving home ownership through programs that support our borrowers and their ability to stay in their homes.
Our Shared Responsibilities
At Carrington Mortgage Services, we conduct ourselves and our business according to some very simple, yet critical, guiding principles:
We have a responsibility to our customers
We put our customers first, provide superior advice and solutions, and always act with the highest level of integrity. We provide our customers with world-class servicing.
We have a responsibility to each other
We provide outstanding people the best opportunity to realize their potential. We treat our fellow Associates with respect, share accountability, and share the responsibility and rewards for our successes.
We have a responsibility to our Key Stakeholders
We put Carrington's long-term interests ahead of short-term gains, and provide superior results for our Stakeholders. Our Stakeholders include our investors, our borrowers, our colleagues at work, the communities where we live and work, and our affiliate companies. We take an active role in the communities where we work and live. We honor those who came before us, and preserve our legacy for those who will come after us.